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Re: oat install failed on linux red hat [813]

Posted By: Fernando Nunes
Date: Friday, 7 December 2012, at 8:15 p.m.

Ok... I checked this...
The information you provided seems to be the installation log.
I think you're hitting a problem on your specific configuration, but in any
case you'd hit another problem if you solve that one...

1- It's complaining about libssl. Did you check if you have it installed?
The documentation is very explicit about this:

2- If you solve this you'd hit the problem I mentioned before. FC5 bundled
a 32 bit PHP library which will raise an error. So you dhould stick with
UC5 (or above where this is fixed)

3- I really don't understand why you're using "DE". You have access to FC6
(FC7 in a couple of days probably if not there already) where the above
issue is fixed. You can get it from your PA and FixCentral sites. Just use
your login connected to your customer agreement

4- The PMR you opened was closed because the tech support person could not
reach you in the 48H following the PMR opening. The PMR was put on hold
because the engineer could not validate your S&S status. To be honest I
find this a bit strange. It's not my job, but I'd say your S&S is ok for
the engine. It may be a case where you don't have S&S for client SDK and
since OAT is included in ClientSDK AFAIK (and I may be wrong) you probably
need S&S for it. But this should be clarified with tech support or with
your sales representative. Furthermore, opening a PMR for a "DE" version is
probably not accepted. Again... Why are you using a "DE" version if you're
a "paying customer"?
In either case this should have been clarified during the PMR.

So, my suggestions would be:
1- Download FC6 or FC7 from PA or FixCentral (check the pre-requisites)
2- If that won't work, explain here why, and download UC5 (could be DE if
you have a valid reason) (check the pre-requisites)
3- Reopen the PMR to clarify why the support was denied. I'd say for DE
it's always denied, but ask if it was for a regular edition if you'd be
entitled for support. If not, ask why (you may need S&S for ClientSDK which
I think you don't have)

If you have further questions don't hesitate to ask for help hee in the

On Thu, Dec 6, 2012 at 11:17 PM, Fernando Nunes <>wrote:

> Getting on the original post... Do you have the installation log? My first
> thought would be that 64 bits have problems with some OS libraries but I'm
> not sure if that should be fixed in FC5. In any case I'd expect a different
> error. I will test that version, but if you're under pressure please try
> the 32bit version....
> Regards
> On Dec 3, 2012 10:22 PM, "KARL OLIVER" <> wrote:
>> Linux hvgreyst23 2.6.32-279.14.1.el6.x86_64 #1 SMP Mon Oct 15 13:44:51 EDT
>> 2012 x86_64 x86_64 x86_64
>> GNU/Linux
>> installed this clientsdk.3.70.FC5DE.LINUX.tar
>> Oat failed to install
>> does anyone know how to fix the problem please
>> the dir lib is not present
>> from log
>> ustom Action:
>> Status: ERROR
>> Additional Notes: ERROR - class
>> NonfatalInstallException The Apache web server failed to install or to
>> start.
>> /tmp/726429.tmp/executeScriptTmp: line 2: cd:
>> /opt/informix/ibm/OAT/Apache_2.2.16/lib: No such file
>> or directory
>> rm: cannot remove `': No such file or directory
>> rm: cannot remove `': No such file or directory
>> /opt/informix/ibm/OAT/Apache_2.2.16/bin/httpd: error while loading shared
>> libraries: ca
>> nnot open shared object file: No such file or directory
>> *******************************************************************************
>> Forum Note: Use "Reply" to post a response in the discussion forum.

Fernando Nunes
My email works... but I don't check it frequently...


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